Refund and Customer Satisfaction Policy

At SignTheChart, we strive to offer high-quality digital products and services that meet the needs of healthcare professionals. While we are committed to ensuring customer satisfaction, we must also protect our business from misuse of our digital products and consultation services. Below is our policy for dealing with unsatisfied customers.

Due to the nature of digital products, which are immediately downloadable and retained by the customer, we do not offer refunds once a product has been purchased. However, we are committed to addressing any issues or concerns that arise with your purchase.

If you are dissatisfied with a product:

1. Contact Us: We encourage you to reach out to us within 14 days of your purchase. Provide details of the issue you encountered, and we will work with you to resolve the problem, whether it be through troubleshooting, offering guidance, or providing alternative solutions.

2. Product Support: Our team is available to assist with any questions or issues you may have with the usability of your product. We will provide technical support to ensure that you can fully utilize the purchased product.

3. No Refunds: Refunds will not be issued once the product has been downloaded. We advise you to review product details and consult any available preview materials before making a purchase.

We value the time and expertise we offer in our consultations and understand that satisfaction is important. Our goal is to provide personalized and actionable advice that meets your specific needs.

If you are dissatisfied with a consultation service:

1. Contact Us: If you feel that the consultation did not meet your expectations, please reach out within 3 business days of your consultation. We will review the session details and discuss any concerns you may have.

2. Resolution Process: We will work with you to address any dissatisfaction, whether through follow-up resources, additional guidance, or a re-scheduled consultation if appropriate.

3. No Refunds After Consultation Completion: Given the nature of our consultation services, which include digital tools and expert advice, refunds are not available once the consultation has been provided. We encourage you to provide clear goals and expectations prior to the consultation to ensure the best outcome.

While we want to be fair to all our customers, we also reserve the right to deny a refund request if we determine the customer has misused our products or services. This includes cases where:

• A customer requests a refund after using the product or service extensively or retaining materials.

• A customer uses the advice provided during a consultation and then asks for a refund after benefiting from the consultation.

How to Contact Us for Support

For any questions, issues, or concerns regarding your purchase or consultation, please contact us via email at support@SignTheChart.com, and we will respond promptly.